Video Contact Centre the new standard for secure video chat

Our video call centre is a reliable, customisable, and intuitive solution to enrich your customer support experience with high‑quality remote video communications.

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NO SOFTWARE DOWNLOADS

Connect with anyone, anywhere, on any device using HTML5 and WebRTC technologies

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SECURE CONNECTION

Provide peace of mind with an encrypted connection and secure file transfer and document sharing

NO SCHEDULING REQUIRED

Just one click to connect, no downloads required for clients or agents for instant connections

WEBRTC

Encrypted Web Real-Time Communication via your web browser

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COLLABORATION TOOLS

Desktop, application, document & media sharing capabilities

GEOTAGGING

Provide customer location details with geographical metadata

Keep the personal touch

Video is required more than ever as a form of communication or a way of connecting with your customers. Why lose the ability to talk to a specialist instantly? The Video Contact Centre is an instant web-based solution with no downloads or account creation required to get started. Virtually replicate in-person interactions with live video calls and build meaningful connections with your clients.

FINANCIAL SERVICES

HEALTHCARE

INSURANCE

LEGAL

RETAIL

Video communication made easy

Effortless video connection from a smart device, desktop or in-store kiosk easily connects with one click to a video helpdesk. Customise the look and feel of the interface to match your brand. Instantly feel comfortable with our familiar and intuitive web interface.

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Real-Time Video Transfer

Inbound video calls can be transferred in real-time from the call centre agent to your specialist in any department.

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Reporting

Access statistics and metrics to measure and monitor the call centre performance.

Geolocation

See where your customer is calling from using the embedded Video Helpdesk map, allowing you to provide localised support.

Departmental Division

Easily create groups and sub-groups to properly allocate your call centre staff based on your business needs.

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Collaboration Tools

Do more during your customer encounters with Video Contact Centre advanced collaboration functionalities, including application sharing, file transfer, chat, call recordings, and more.

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Scheduling

Book a video call that is best for your customer and specialist with appointment booking.

Solutions for industries

What are you trying to resolve? Enable Video Customer Support for a variety of industries. Whether you need to verify some details with your customer for a loan, talk to a medical specialist, give out insurance quotes, seek legal advice, and ask quick questions about a product you wish to purchase.

FINANCIAL SERVICES

Improve Customer Engagement with the Face-to-Face Interaction

HEALTHCARE

Enabling Virtual Hospitals, Clinics and Pharmacies.

INSURANCE

Schedule your next insurance claim via video.

LEGAL

Legal advice at the touch of your fingertips.

RETAIL

Maximise your sales with an expert on hand to guide you.

Book your free demo

The best way to describe what we do is to show you!

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